Comprehensive Application Management Services with 24/7 support, proactive monitoring, and guaranteed SLAs for your SAP environment.
End-to-end application management with proactive support and continuous optimization
Round-the-clock system monitoring and incident response
Ongoing system maintenance and optimization services
Fast and efficient problem resolution with SLA guarantees
Ongoing optimization and system enhancement services
Guaranteed response and resolution times based on issue priority
| Priority Level | Response Time | Resolution Time | Description |
|---|---|---|---|
| Critical | 15 minutes | 4 hours | System down, business critical |
| High | 1 hour | 8 hours | Major functionality impacted |
| Medium | 4 hours | 24 hours | Minor functionality issues |
| Low | 8 hours | 72 hours | Enhancement requests |
Get 24/7 expert support with guaranteed SLAs and proactive monitoring
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